Policies & Statements

This platform is owned and operated by MAP. In this Privacy Policy, “we”, “us” and “our” refer to MAP.

MAP is a non-profit organisation, initiated with a mission to take art and culture to the heart of the community, making it accessible to diverse audiences, and to create a museum going culture that encourages people to experience art and heritage in new ways. MAP strives, with unstinted focus, to facilitate people to unwind and cultivate their hidden potential, as well as to channelise their thoughts and actions towards enhancing their productivity in all respective spheres.

The information provided by the Users on https://map-india.org/, website or mobile application (“MAP PLUS”) is for general informational purposes only. We recognise that you may be concerned about the information we collect from you through our website and how we treat that information. MAP values, respects and protects your privacy and therefore we have taken necessary precautions to be in compliance with the provisions of the Information Technology Act, 2000, GDPR or any specific laws which it is mandated with. This Privacy Policy enlists the types of information that is collected and recorded by MAP, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or is collected in https://map-india.org/ This policy is not applicable to any information collected offline or via channels other than this website.

Collection of Personal Data

Your privacy and security are our priority, and we strive to incorporate the best security practices in our operations.

If you are a subscriber, when you make an online payment on the MAP Platform, we may collect Personal Data such as your name, billing address, Permanent Account Number, telephone number, email address and any other information provided by you. The Personal Data that you are asked to provide, and the reasons for asking the same, shall be made clear to you when you are requested to provide your Personal Data. We only collect information that we believe to be relevant and for the purpose of acknowledging receipt of the subscription.

If you contact us directly, we may ask you to provide additional information about you such as your name, email address, phone number, and the contents of the message and/or attachments you may send us, and any other information you choose to provide.

Additionally, when you register for an event on the MAP website, or its’ services, we may ask for your contact information, including, but not limited to — name, occupation, gender, date of birth, address, email address, medical history and phone number.

MAP PLUS will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data shall take place to any other person or organisation. Your Personal Data will not be shared with or sold to any third-party companies or organisations.

Collection of Non-Personal Data

We gather statistical and other analytical information collected on an aggregate basis of all visitors on MAP PLUS. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, clipped or anonymised user IP addresses, browser types and other anonymous statistical data involving the use of the MAP Platform to understand geography of our visitors and help us better organise the website.

How We Use Your Information

We will process any Personal Data you provide to us for the following purposes:

(1) Provide, operate, and maintain our website
(2) Improve, personalise, and expand our website
(3) Understand and analyse how you use our website
(4) Develop new products, services, features, and functionality
(5) Communicate with you, either directly or through one of our partners, to provide you with updates and other information relating to the website, or for marketing and promotional purposes
(6) Send you emails
(7) Find and prevent fraud
(8) To respond to any customer service related queries
(9) Creating profiles for subscribers

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please get in touch with us here.


When you visit the MAP PLUS, we send one or more cookies (a small file containing a string of characters) to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends.

MAP PLUS also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set one or more cookies in your browser when you visit a website. Cookies can make the site more useful by storing information about your preferences on particular site(s), thus, enabling website owners to provide more useful features for their users.

The information collected by “cookies” is anonymous aggregated research data and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website.

This Privacy Policy does not cover cookies as used by the web advertising partners. You are always free to decline such cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent.

Disclosure Of Personal Data

We shall not disclose your Personal Data to third parties unless you have consented to this disclosure.

We shall disclose your Personal Data if we believe in good faith that we are required to disclose it in order to:

(1) Comply with any applicable law, a summons, a search warrant, a court or regulatory order or other statutory or legal requirement.

(2) Enforce the MAP Terms of Usage or to protect our rights.

(3) Protect the safety of users of the MAP Platform.

We will share limited Personal Data of the users as required with our agents, representatives, service providers and contractors in order to offer you services in connection with our website, communicate news and information about MAP, provide customer service, enhance and improve user experiences, and complete financial transactions. These service providers are authorised to use your information only to the extent necessary to serve these purposes, or as otherwise authorised by this policy.

We may also share your Personal Data when you make a payment or when you donate. In the event wherein MAP promotes/recommends a particular cause or social event, we may share your name and contact information and the amount of your payment with the said relevant non-profit organisation, to which the said donation has been made by you.

If MAP merges with, or becomes an affiliate of another organisation, we will ensure the confidentiality of any Personal Data involved in such transactions, and provide notice before Personal Data is transferred and becomes subject to a different privacy policy.


We will retain your information for as long as needed to provide our services. We may also retain and use your Personal Data in order to comply with our contractual or legal obligations, audit requirements, resolution of disputes, preventing abuse and other statutory/legal purposes. For example, tax laws in India may require us to keep contact information and contribution level of subscribers on a file.

The information we collect is only for the improvement of our services. We may retain your information to provide certain services to users, to recognise them the next time they use MAP PLUS or to send promotional emails and text messages.

Amendments To This Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Policy under which the information was collected. We encourage you to periodically review this policy for the latest information on our privacy practices.


You have certain rights with respect to the Personal Data we collect about you. Upon request, we tell you what information we hold about you, we rectify any incomplete or inaccurate information and also restrict the use of your information. We will make reasonable efforts to delete your information if you ask us to do so, unless we are otherwise required to keep it.

Links To Other Websites

MAP PLUS may contain links to other websites including our partners. MAP is not responsible for the privacy policy or practices on such linked sites. This Privacy Policy governs only information collected on this website. When linking to another website (s), you should read the privacy policy stated on that website. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Our site contains links to other sites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any third-party website accessed via a link from MAP PLUS, or any contract entered into or through a third-party website. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Copyright Protection

All content on MAP PLUS including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of MAP and/or its content suppliers and is protected by Indian and international copyright laws. The arrangement and compilation (meaning the collection, arrangement, and assembly) of all content on MAP PLUS is the exclusive property of MAP and protected by Indian and international copyright laws.

Permission is given to use the resources of this MAP Platform only for the purposes of browsing, learning, or making enquiries. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this MAP Platform can only be made with the express permission of MAP. All other trademarks, brands and copyrights other than those belonging to MAP belong to their respective owners and are their property.


We understand the importance of keeping your information secure and confidential. To safeguard your information, we have implemented effective policies for this purpose.

When you make a payment for subscription/purchase, information about your payment card is transmitted securely through a Payment Gateway. Payment Gateways allow you to make a payment electronically using your credit card, debit card, net banking or other payment methods.

The payment gateways collect data that may include your contact details, your card details, and the transaction details which facilitates your online payment. We do not collect or store any of these personal details and we do not have any control over them. This data is completely managed by the Payment Gateway tools, in accordance to their own privacy policies.

We have taken and will continue to take reasonable efforts to protect Personal Data in our possession, or control, by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

While we strive to protect your Personal Data, we cannot ensure the security of any Personal Data which you may have transmitted to us, via the Internet, and we urge you to take every precaution to protect your Personal Data and use a secure browser.


By using our website (https://map-india.org), you hereby consent to our Privacy Policy and agree to its terms.

Contact Us

If you have any comments or questions about the collection, use or disclosure of your Personal Data or this Privacy Policy Statement, please contact us in writing at the address below referencing ‘Privacy Policy Statement’:

Data Protection Officer
Name: Mr. Ashwath Patil
Address: The Museum of Art & Photography
Sua House, 26/1 Kasturba Cross Road, Bengaluru 560001

Our mission is to take art and culture to the heart of the community, making it accessible to diverse audiences, and to create a museum-going culture that encourages people to experience art and heritage in new ways. Our services are designed to promote opportunity for our members by enabling users to meet, exchange ideas, learn, and find opportunities in a network of trusted relationships through a variety of educational programmes as a part of the museum’s outreach.


1.1 Contract
When you use our Services, you agree to all of these terms. Your use of our Services is also subject to our Cookie Policy and our Privacy Policy, which covers how we collect, use, share, and store your personal information.

You agree that by clicking “Register”/ “Sign Up”/ “Subscribe” or similar, registering, accessing or using our services (described below), you are agreeing to enter into a legally binding contract with MAP (even if you are using our Services on behalf of a company). If you do not agree to this contract (“Contract” or “User Agreement”), do not click “Register”/ “Sign Up”/ “Subscribe” (or similar) and do not access or otherwise use any of our Services. If you wish to terminate this contract, at any time you can do so by closing your account and no longer accessing or using our Services.

This Contract applies to https://map-india.org/ and other MAP – related sites, apps, communications and other services that state that they are offered under this Contract (“Services”), including the offsite collection of data for those Services, such as our ads (if any) and with MAP plugins. Registered users of our Services are “Members” and unregistered users are “Visitors”.

You are entering into this Contract with MAP (also referred to as “we” and “us”) and MAP will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

This Contract applies to Members and Visitors. As a Visitor or Member of our Services, the collection, use and sharing of your personal data is subject to our Privacy Policy (which includes our Cookie Policy and other documents referenced therein) and updates.

1.2 Members and Visitors
When you register and/ or subscribe to the MAP Services, you become a Member. If you have chosen not to register for our Services, you may access certain features as a “Visitor.”

1.3 Change
We may make changes to the Contract. We may modify this Contract, our Privacy Policy and our Cookies Policy from time to time. If we make material changes to it, we will provide you notice through email, or by other means, to provide you the opportunity to review the changes before they become effective.

We agree that changes cannot be retroactive. If you object to any changes, you may close your account. Your continued use of our Services after we publish or send a notice about our changes to these terms means that you are consenting to the updated terms as of their effective date.


2.1 Service Eligibility
Here are some promises that you make to us in this Contract: You’re eligible to enter into this Contract and you are at least our “Minimum Age”. Subscription to the Services are not for any under the age of 18.

To use the Services, you agree that:
(1) you must be the “Minimum Age” or older;
(2) you will only have one MAP account, which must be in your real name; and
(3) you are not already restricted by MAP from using the Services.

Creating an account with false information is a violation of our terms, including accounts registered on behalf of others or persons under the age of 18.

“Minimum Age” means 18 years old. However, if law requires that you must be older in order for MAP to lawfully provide the Services to you without parental consent (including the use of your personal data) then the Minimum Age is such older age.

Children may access MAP services with the knowledge of, under the supervision and in presence/ company of a parent or legal guardian, since such access shall only be via media the Parent’s or Legal Guardian’s account. A minor/ or individual below the Minimum Age will not be allowed to have an account with MAP.

Permission by Parent or Guardian: For all purposes, permission of a Parent or a Legal Guardian is deemed and implied and is understood to have allowed access to minor/ individual below the
Minimum Age. It is implied that a Minor/ individual below the Minimum Age shall have his/ her parent or legal guardian’s permission to use the Service to access any content.

“Vulnerable Adult” means adults with certain disabilities, physical and/ or mental, which may have a direct or indirect effect on the faculties concerning cognisance capabilities and/ or reasonable decision- making abilities of the concerned individual. Vulnerable Adults may have access to the contents listed on the website, which shall only be accessed under the supervision and in presence/ company of a parent or legal guardian.

If you are a parent or legal guardian of a minor/ individual below the Minimum Age/ Vulnerable Adult, by allowing the use the Service, you are subject to the terms of this Agreement and responsible for your ward’s activity on the Service.

2.2 Your Account

You will keep your password a secret.
You will not share an account with anyone else and will follow our rules and the law.
Members are account holders. You agree to:
(1) use a strong password and keep it confidential;
(2) not transfer any part of your account (e.g., connections) and
(3) follow the law and our list of Dos and Don’ts.
You are responsible for anything that happens through your account unless you close it or report misuse.
As between you and others (including your employer), your account belongs to you. However, if the Services were purchased by another party for you to use, the party paying for such Service has the right to control access to and get reports on your use of such paid Service; however, they do not have rights to your personal account.
2.3 Payment

You will honour your payment obligations and you grant express consent to us storing your payment information.
You understand that there may be fees and taxes that are added to our prices.
Refunds are subject to our policy. Subscriptions are non-refundable. If you cancel your subscription, all of your Premium features, will expire at the end of your billing cycle. In the event wherein MAP is constrained to discontinue/ restrict, with immediate effect, your access to the services/ delete your account owing to any of your act(s), which is not legal and/ or forbidden under the present Terms of Usage and/ or breach of the present Terms of Usage, then MAP shall be within its rights and not be liable to refund any amount paid for subscription.
If you subscribe any to our paid Services, you agree to pay us the applicable fees and taxes specific to the paid Services. Failure to pay these fees will result in the termination of your paid Services.
Also, you agree that:
(1) Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
(2) The payment gateways collect data that may include your contact details, your card details and the transaction details which facilitates your online payment. We do not collect or store any of
these personal details and we do not have any control over them. This data is completely managed by the Payment Gateway tools according to their own privacy policies.
(3) If you purchase a subscription, your payment method automatically will be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal date.
(4) All of your purchases of Services are subject to MAP’s refund policy.
(5) We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase.

You can get a copy of your invoice through your account settings.
2.4 Notices and Messages
You’re okay with us providing notices and messages to you through our websites, apps, and contact information. If your contact information is out of date, you may miss out on important notices.
You agree that we will provide notices and messages to you in the following ways:
(1) within the Service, or
(2) sent to the contact information you provided us (e.g., email, mobile number, physical address).
You agree to keep your contact information up to date.

2.5 Sharing
When you share information on our Services, others can see, copy and use that information. We are not obligated to publish any information or content on our Service and can remove it with or
without notice.

Rights and Limits

3.1. Your License to MAP
You own all of the content, feedback and personal information you provide to us, but you also grant us a non-exclusive license to it.
We will honour the choices you make about who gets to see your information and content, including how it can be used for ads.
As between you and MAP, you own the content and information that you submit and you are only granting MAP and our affiliates the following non-exclusive license:

A worldwide, transferable and sublicensable right to use, copy, modify, distribute, publish and process, information and content that you provide through our Services and the services of others, without any further consent, notice and/or compensation to you or others. These rights are limited in the following ways:

  • You can end this license generally by closing your account, except to the extent you shared it with others as part of the Service and they copied, re-shared it or stored it for the reasonable time it takes to remove from backup and other systems.
  • We will not include your content in advertisements for the products and services of third parties to others without your separate consent (including sponsored content). However, we have the right, without payment to you or others, to serve ads near your content and information, as noted in the Privacy Policy. If you use a Service feature, we may mention that with your name or photo to promote that feature within our Services, subject to your settings.
  • While we may edit and make format changes to your content (such as translating or transcribing it, modifying the size, layout or file type or removing metadata), we will not modify the meaning
    of your expression.
  • Because you own your content and information and we only have non-exclusive rights to it, you may choose to make it available to others.
  • You and MAP agree that if content includes personal data, it is subject to our Privacy Policy.
  • You and MAP agree that we may access, store, process and use any information and personal data that you provide in accordance with, the terms of the Privacy Policy and your choices (including settings).
  • By submitting suggestions or other feedback regarding our Services, you agree that MAP can use and share (but does not have to) such feedback for any purpose without compensation to you.
  • You promise to only provide information and content that you have the right to share, and that your User Information will be truthful.
  • You agree to only provide content or information that does not violate the law nor anyone’s rights (including intellectual property rights).
  • You also agree that your profile information will be truthful.

MAP may be required by law to remove certain information or content in certain countries.

3.2 Service Availability

We may change or end any Service or modify our prices prospectively.
We may change, suspend or discontinue any of our Services.
We may also modify our prices effective prospectively upon reasonable notice to the extent allowed under the law.
We don’t promise to store or keep showing any information and content that you have shared. MAP is not a storage service. You agree that we have no obligation to store, maintain or provide you a copy of any content or information that you or others provide, except to the extent required by applicable law and as noted in our Privacy Policy.
3.3 Other Content, Sites and Apps

Your use of others’ content and information posted on our Services, is at your own risk.
Others may offer their own products and services through our Services, and we aren’t responsible for those third-party activities.
By using the Services, you may encounter content or information that might be inaccurate, incomplete,
delayed. MAP generally does not review content provided by our Members or others. You agree that we are not responsible for others’ (including other Members’) content or information.
We cannot always prevent this misuse of our Services, and you agree that we are not responsible for any such misuse. You
also acknowledge the risk that you or your organisation may be mistakenly associated with content from other users. MAP may help connect Members offering their services with Members seeking services. MAP does not perform nor employs individuals to perform these services. You must be at least 18 years of age to offer, perform or procure these services. You acknowledge that MAP does not supervise, direct, control or monitor Members in the performance of these services and agree that:
(1) MAP is not responsible for the offering, performance or procurement of these services,
(2) MAP does not endorse any particular Member’s offered services, and
(3) nothing shall create an employment, agency, or joint venture relationship between MAP and any Member by offering services.
Similarly, MAP may help you register for and/or attend events organised by Members and connect with other Members who are attendees at such events. You agree that:
(1) MAP is not responsible for the conduct of any of the Members or other attendees at such events,
(2) MAP does not endorse any particular event listed by its Members on our Services,
(3) MAP does not review and/or vet any of these events, and
(4) that you will adhere to these terms and conditions that apply to such events.
3.4 Limits
We have the right to limit how you connect and interact on our Services.

MAP reserves the right to limit your use of the Services, and your ability to contact other Members.
MAP reserves the right to restrict, suspend, or terminate your account if you breach this Contract or the law or are misusing the Services (e.g., violating any of the Dos and Don’ts).
3.5 Intellectual Property Rights
We are providing you notice about our intellectual property rights.
MAP reserves all of its intellectual property rights in the Services. Trademarks and logos used in connection with the Services are the trademarks of their respective owners. Service marks, graphics and logos used for our Services are trademarks or registered trademarks of MAP. While all artworks presented/ displayed in the due course of our Services shall be the sole and unaltered IP rights of the Professionals/ Artists or of MAP.

3.6 Automated Processing
We use data and information about you to make relevant suggestions to you and others.

We use the information and data that you provide and that we have about Members to make recommendations for content and features that may be useful to you. For example, we use data and information about you to recommend artworks to you. Keeping your profile accurate and up to date helps us to make these recommendations more accurate and relevant.

Disclaimer and Limit of Liability

4.1 No Warranty
This is our disclaimer of legal liability for the quality, safety, or reliability of our Services.


4.2 Exclusion of Liability
These are the limits of legal liability we may have to you.


4.3 Basis of the Bargain; Exclusions
The limitations of liability in this Section are part of the basis of the bargain between you and MAP and shall apply to all claims of liability (e.g., warranty, tort, negligence, contract and law) even if MAP or its affiliates have been told of the possibility of any such damage, and even if these remedies fail their essential purpose. These limitations of liability do not apply to liability for death or personal injury or for fraud, gross negligence or intentional misconduct, or in cases of negligence where a material obligation has been breached, a material obligation being such which forms a prerequisite to our delivery of services and on which you may reasonably rely, but only to the extent that the damages were directly caused by the breach and were foreseeable upon conclusion of this Contract and to the extent that they are typical in the context of this Contract.


We can each end this Contract, but some rights and obligations survive.

Both you and MAP may terminate this Contract at any time with notice to the other. On termination, you lose the right to access or use the Services. The following shall survive termination:
(1) Our rights to use and disclose your feedback;
(2) Members and/or Visitors’ rights to further re-share content and information you shared through
the Services;
(3) Sections 4, 6, 7, and 8.2 of this Contract;
(4) Any amounts owed by either party prior to termination remain owed after termination.

Governing Law and Dispute Resolution

In the unlikely event we end up in a legal dispute, you and MAP agree to resolve it in Bangalore Courts using Indian law which shall have its exclusive jurisdiction to adjudicate upon the matter.

General Terms

Here are some important details about the Contract:

If a court with authority over this Contract finds any part of it unenforceable, you and we agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and we agree to ask the court to remove that unenforceable part and still enforce the
rest of this Contract.
This Contract (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services. If we don’t act to enforce a breach of this Contract, that does not mean that MAP has waived its right to enforce this Contract.
You may not assign or transfer this Contract (or your membership or use of Services) to anyone without our consent. However, you agree that MAP may assign this Contract to its affiliates or a party that buys it without your consent. There are no third-party beneficiaries to this Contract.
You agree that the only way to provide us legal notice is at the addresses provided in Section 10.

Dos and Don’ts

8.1. Dos
This list of “Dos and Don’ts” limit what you can and cannot do on our Services. You agree that you will:

a. Comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws, tax laws, and regulatory requirements;
b. Provide accurate information to us and keep it updated;
c. Use your real name on your profile; and
d. Use the Services in a professional manner.

8.2. Don’ts
You agree that you will not:

a. Create a false identity on MAP, misrepresent your identity, create a Member profile for anyone other than yourself (a real person), or use or attempt to use another’s account;

b. Develop, support or use software, devices, scripts, robots or any other means or processes (including crawlers, browser plugins and add-ons or any other technology) to scrape the Services
or otherwise copy profiles and other data from the Services;

c. Override any security feature or bypass or circumvent any access controls or use limits of the Service (such as caps on keyword searches or profile views);

d. Copy, use, disclose or distribute any information obtained from the Services, whether directly or through third parties (such as search engines), without the consent of MAP;

e. Disclose information that you do not have the consent to disclose (such as confidential information of others;

f. Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets or other proprietary rights. For example, do not copy or distribute (except through the
available sharing functionality) the content published on MAP website without MAP’s express written permission, which they may give or deny upon its free will discretion without citing any
reasons thereof;

g. Violate the intellectual property or other rights of MAP, including, without limitation,

1. copying or distributing our contents or materials or

2. copying or distributing our technology, unless it
is released under open source licenses;

3. using the word “MAP” or our logos in any business
name, email, or URL;

h. Post anything that contains software viruses, worms, or any other harmful code;

i. Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Services or any related technology that is not open source;

j. Imply or state that you are affiliated with or endorsed by MAP without our express consent (e.g., representing yourself as an accredited MAP representative/ agent);

k. Rent, lease, loan, trade, sell/re-sell or otherwise monetise the Services or related data or access to the same, without MAP’s express written consent;

l. Deep-link to our Services for any purpose other than to promote our Services;

m. Use bots or other automated methods to access the Services, add or download contacts, send or redirect messages;

n. Monitor the Services’ availability, performance or functionality for any competitive purpose;

o. Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Services;

p. Overlay or otherwise modify the Services or their appearance (such as by inserting elements into the Services or removing, covering, or obscuring an advertisement included on the Services);

q. Interfere with the operation of, or place an unreasonable load on, the Services (e.g., spam, denial of service attack, viruses, gaming algorithms); and/or

r. Violate any additional terms concerning a specific Service that are provided when you sign up for or start using such Service, and the MAP terms where applicable.

Complaints Regarding Content

Contact information for complaint about content provided by our Members.

We respect the intellectual property rights of others. We require that information posted by Members be accurate and not in violation of the intellectual property rights or other rights of third parties. For complaints concerning content posted by our Members, please get in touch with us here.

How To Contact Us

Our Contact information also provides information about our Services.

For general inquiries, you may contact us online. For legal notices or service of process, you may write us at the addresses provided in the website.

Subscriptions are non-refundable. If you cancel your subscription, all of the paid features related to your account will expire at the end of your billing cycle.

In the event wherein MAP is constrained to discontinue/ restrict, with immediate effect, your access to the services/ delete your account owing to any of your act(s), which is not legal and/ or forbidden under the present Terms of Usage and/ or breach of the present Terms of Usage, then MAP shall be within its rights and not be liable to refund any amount paid for subscription.

The Terms of Usage are at the discretion of MAP.

Website Accessibility Statement

MAP is committed to facilitating accessibility and usability to its website https://map-india.org/ for all people with disabilities. MAP over time will be implementing WCAG 2.1 level AA (WCAG 2.1AA) guidelines as its web accessibility standard.

Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular web page on https://map-india.org/ please contact us at access@map-india.org. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

Accessibility at the Museum

At this page you will find information about the accessibility features of the MAP building. We wish to offer an inclusive experience for all visitors. Please read through the information below before you visit us.

Bloomberg Connects App

The Bloomberg Connects App offers inclusive guides for exhibitions in audio and written text which are suitable for everyone, including visitors with vision impairment. The App is screen-reader friendly and features videos with Indian Sign Language interpretation and subtitles. Please remember to bring your earphones with you to the museum to access and enjoy the guides on the app.

You can download the Bloomberg Connects app on your phone via play store/App store or the dedicated QR code which you can find below as well as at the reception desk and in other areas in the Museum.

Bloomberg Connects App


The VISIBLE/INVISIBLE exhibition on the fourth floor includes tactile interpretations of six artworks which can be touched by all visitors.

Specially curated tours for groups of visitors with disabilities can be pre-booked, free of charge by contacting shailesh.kulal@map-india.org or access@map-india.org. Currently we can offer tours with ISL interpreters, touch tours for people with visual impairments as well as tours during quiet hours to avoid sensory overload.

Accessible Parking

Limited accessible parking is available within MAP premises for people with disabilities and the elderly. This must be pre-booked before your visit by sending a request to shailesh.kulal@map-india.org or access@map-india.org.


The entire building, including entrance and toilets, is accessible for people using wheelchairs and mobility aids.


While we encourage visitors to bring to MAP their own mobility aids, a manual wheelchair is available, free of charge, on a first-come, first-serve basis. This can be requested at the info desk on the ground floor.

Mazumdar-Shaw Auditorium

The Mazumdar-Shaw Auditorium, on the first floor, is fitted with hearing loops to facilitate people who use hearing aids. There are dedicated areas for wheelchairs which can be placed next to a seat which can be reserved for a caregiver. If you are planning to attend an event in the Auditorium and you are a wheelchair user, we recommend you contact shailesh.kulal@map-india.org or access@map-india.org to reserve your place in advance.

Quiet room

A quiet room is available on the Terrace for visitors who might experience sensory overload.

Dining / cafeteria

There is an accessible cafeteria on the Lower Ground Floor where visitors can sit and eat.

Induction loops

The HDFC Ltd. Learning Centre (Lower Ground Floor) and the Mazumdar-Shaw Auditorium (First Floor) are equipped with hearing loops that can be used by visitors using hearing aids with a T-coil switch.

Please Note: All requested facilities can be arranged on first-come, first-serve basis by contacting us at either shailesh.kulal@map-india.org or access@map-india.org.

Visitor Guidelines

  • The ticket you receive will entitle you to access the gallery/ies and event/s stated on the front of this ticket.
  • It is valid only on the date stated on the front of the ticket.
  • During your visit you must retain your ticket safely for production on demand by our representative(s).
  • This tickets are non-transferrable and non-refundable. Please refer to the museum policy for exceptions.
  • The Museum cannot refund any donations made at the time of purchasing the ticket.
  • Should you have any access requirements, please speak to a member of staff and they will be happy to assist.
  • Children under 12 must always be accompanied by an adult within the Museum premises. Exceptions may only be made for specific closed-door programmes with pre-agreed terms and conditions.     

If you are visiting the galleries, you agree to be bound by and to abide by our visitor regulations, as stated here:

  • Backpacks and suitcases of any size are not allowed. Handbags and purses up to 40cm x 40cm are allowed. 
  • Food and drinks are not allowed.
  • Please do not touch artworks, unless the label indicates it is a tactile response.
  • The use of charcoal, pastels, permanent markers and watercolour or oil paint is not allowed.
  • The use of flash, camera supports and selfie sticks is not permitted.
  • Filming and photography with professional equipment requires prior written consent from the Museum management.
  • Please only photograph or film people with their consent.
  • Pets are not allowed in the galleries, with the exception of guide dogs for the visually impaired.

Applies to: All trustees, consultants, board members, employees, officers, staff, interns, volunteers, researchers, consultants, advisers, partners and visitors or users (both online and onsite) of the Museum of Art & Photography (MAP), a unit of the Art & Photography Foundation (AFP).

Purpose: MAP’s mission is to bring art and culture back into the heart of the community, making it accessible to a wide and diverse audience.

Education and public engagement are fundamental to what we do at MAP. Our programmes seek to provide a wide range of inclusive opportunities for the lifelong learning, discovery and enjoyment of the visual arts, heritage and culture through relevant formal and informal programming. Younger audiences form a particularly important focus group for these programmes, and MAP is committed to their safety and wellbeing. While many of our young visitors may be part of organised groups or visiting with family or friends, and the primary responsibility for the child or young person rests with accompanying or supervising adults, we believe in providing an atmosphere of trust and respect, recognising that children and young people have a right to protection.

As part of MAP’s vision towards taking a 360° approach to inclusion, MAP’s programming will also feature proactive outreach towards young and adult audiences with disabilities and hailing from minority, underprivileged and hard-to-reach communities. An emphasis on ensuring that all visitors who avail themselves of our services and participate in our spaces both onsite and online are equally protected from potential harm or actual harm forms part of the Museum’s commitment to providing a safe and welcoming space for all.

It is essential therefore, that we have a clear safeguarding policy that all MAP staff and volunteers understand which is supported by robust procedures that they adhere to.

  1. Definitions
  2. Core Safeguarding Principles and Values
  3. The Need for a Policy
  4. Conditions of Service
  5. Safeguarding Management, Roles & Responsibilities
  6. Recognising & Reporting Incidents
  7. Recording & Ramifications of Safeguarding Allegations
  8. Online Safety Safety in the Museum space
  9. Annexure 1: Children & Adults with Disabilities
  10. Annexure 2: Code of Conduct
  11. Annexure 3: Safeguarding Incident Report Form
  12. Annexure 4: Photography & Film Making: Consent & Data Protection

1.1 Child – For the purposes of this policy, a “child” is defined as anyone under the age of 18, in line with the UN Convention on the Rights of the Child (CRC), including children with disabilities as per paragraph 2 and Article 23 of the CRC.

1.2 Child abuse – According to the World Health Organisation, “Child abuse” or “maltreatment” constitutes ‘all forms of physical and/or emotional ill-treatment, sexual abuse, neglect or negligent treatment or commercial or other exploitation, resulting in actual or potential harm to the child’s health, survival, development or dignity in the context of a relationship of responsibility, trust or power.’1

1.3 Child protection – ‘Child protection’ is a broad term to describe philosophies, policies, standards, guidelines and procedures to protect children from both intentional and unintentional harm. In the current context, it applies particularly to the duty of MAP – and individuals associated with MAP – towards children.

1.4 Safeguarding – Safeguarding within the scope of this policy, is defined as the responsibilities, measures, and activities that MAP plans to undertake to safeguard children and vulnerable adults and from both intentional and unintentional harm. In the current context this applies to the set of policies, procedures and practices that we drive to ensure MAP is a safe organisation, including our direct programme implementation, work through partners and management of personal data.

1.5 Vulnerable Adult – Adults-at-risk or vulnerable adults are persons aged 18 years or over who are or may be in need of community care services by reason of intellectual or other disability, age or illness and who are or may be unable to take care of themselves or unable to protect themselves against significant harm or exploitation; are experiencing, or at risk of, abuse or neglect; and as a result of their care and support needs are unable to protect themselves from either the risk of, or the experience of abuse or neglect.

1.6 Direct contact with children or vulnerable adults – Being in the physical or virtual presence of children or vulnerable adults in the context of MAP’s work, whether contact is occasional or regular, short or long term. Worldwide, this could involve the delivery of workshops, talks or walkthroughs to schools or groups comprising children or vulnerable adults, working with youth groups as well as children’s homes/institutions visits and attending conferences at which children or at-risk adults are also present. [N.B. this list of examples is not exhaustive].

1.7 Indirect contact with children or vulnerable adults – Access to, managing and use of the personal data of children and vulnerable adults in the context of MAP’s work, such as names, addresses and photographs or any other personal information.

1.8 Partner – For the purposes of this policy:

  1. Local or international organisations that provide funding for MAP, whether funding is occasional or regular, short or long term, for a specific project or towards core costs and regardless of the amount of money involved.
  2. Local or international organisations that actively participate in / collaborate with MAP, whether the project relationship is short or long term, a one-off or regular/ongoing arrangement, and regardless of whether or not any funding is involved.

1.9 Policy – A statement of intent that demonstrates a commitment to safeguard all visitors, especially children and vulnerable adults as the most vulnerable individuals/groups, from harm and makes clear to all what is required in relation to their protection and welfare. It helps to create a safe and positive environment for all and to show that the organisation is taking its duty and responsibility of care seriously.

1.10. Online Safety – The process of limiting the risks to children and young people when using any internet, digital and mobile technology.

1.11 Staff & Volunteers – For the purposes of this policy, and for ease and simplicity this term will collectively refer to all of MAP’s employees and staff (freelance, contracted or permanent) and volunteers (whether interns, researchers or others). And include trustees, advisors and board members in its spirit.


1 The WHO definition of Child Abuse as defined by the Report of the Consultation on Child Abuse Prevention WHO – 1999


2.1 The legal basis – MAP’s Safeguarding Policy is firmly based on the principles of the UN Convention on the Rights of the Child (UNCRC). Taken holistically, the CRC provides a comprehensive framework for the protection, provision and participation of all children without discrimination to ensure their survival and development to the maximum extent possible. On the understanding that the CRC must be read as a whole, the following articles nevertheless form the specific basis of child protection: 1 (definition of ‘child’), 2 (non-discrimination), 3.1 (the best interests of the child), 3.2 (duty of care and protection), 3.3 (standards of care), 6 (survival and development), 12 (participation), 13 (freedom of expression), 19 (protection from violence), 25 (periodic review of placements), 32, 33, 34, 36, 37(a) (protection from economic exploitation, substance abuse, sexual abuse and exploitation, ‘all other forms of exploitation’; torture, cruel, inhuman or degrading treatment or punishment), 39 (physical and psychological recovery and social reintegration).

Further, to ensure delivery of the Constitutional safeguards and the commitment to the UNCRC, the Government of India has enacted several legislative measures for protection of children. While all of them encompass provisions for protection or safeguards from some form of violence or abuse, the key child legislations in the context of protection of children include:

  • POCSO Act, 2012
  • The Juvenile Justice Act, 2015
  • The Commission for Protection of Child Rights Act, 2005
  • The Prohibition of Child Marriage Act (2006)
  • The Protection of Children from Sexual Offences Act (2012)
  • The Child Labour (Prohibition and regulation) Act (1986, amended in 2016)
  • The Right of Children to Free and Compulsory Education Act, 2009
  • The Criminal Law Amendment Act 2013, 2018

2.2 The moral basis – MAP believes that organisations working in the space of education have a duty to protect children from abuse, mistreatment, and exploitation from within organisations intended for their benefit. This duty is imperative and non-negotiable. Child protection is integrally linked to every other right of the child. Failure to ensure children’s right to protection adversely affects all other rights of the child. Without adequate standards and mechanisms of protection in place, an organisation may also be negligently or recklessly fostering an environment of abuse.

2.3 An end to silence – Silence breeds abuse and exploitation of children and vulnerable adults. Organisations with weak communication structures, where secrecy and shame prevail are particularly vulnerable environments within which abuse may thrive. Furthermore, without proper policies and explicit procedures in place, organisations are extremely vulnerable to false allegations of child abuse. MAP therefore believes in:

  • promoting open lines of communication both internally and externally within and between organisations to improve awareness and implementation of child and vulnerable adult protection policies and practices;
  • creating a framework to deal openly, consistently and fairly with allegations concerning both direct and indirect abuse.

2.4 Taking it further – The protection of children and vulnerable adults is not just about reading and signing a piece of paper: the policy sets out guidelines and standards that must be put into practice. These include, amongst other measures: recruitment procedures, review of management structures, staff training, and development of transparent protocols.

2.5 Challenging complacency – Resistance to addressing safeguarding issues may come from lack of understanding of the nature of abuse, lack of commitment to the organisation/programme, and a sense that abuse happens elsewhere. This policy and the guidelines set herein, also serve to proactively work towards ensuring that MAP supports a safe environment at all times.

These principles underpin all of the following standards set out in this document.

  • Children and vulnerable adults are especially vulnerable to abuse, exploitation, and ill-treatment at the hands of carers, other project workers, and those with access to their personal information.
  • Organisations working with children and vulnerable adults have been, are and will continue to be vulnerable to harbouring abuse until the issues are brought into the open.
  • Organisations without protection policies, guidelines and systems are more vulnerable to false or malicious accusations of abuse.
  • Without proper policies, guidelines and procedures in place, allegations of abuse, whether founded or unfounded, can destroy an organisation’s reputation.

As a condition of working/providing service to the museum, all MAP staff and volunteers are required to undergo the following, if their roles should involve direct or indirect contact with children and vulnerable adults.

4.1 Recruitment Processes:

  • During the interview process, relevant questions will be asked to assess the candidates’ attitude and sensibilities regarding the protection of children and vulnerable adults. The assessment may be based on a checklist of parameters that would enable assessment of suitability.
  • Explanations for matters that include gaps between duration of employment, frequent change of jobs, or sudden resignation will be sought.
  • Candidates will be required to provide the name and contact information of at least two character references whom they have known for no less than two years, and excluding family members, with whom a thorough reference check will be carried out.

4.2 Employment Process:

  • MAP’s HR representative will ensure that all new staff and volunteers sign and submit the Safeguarding Policy and are inducted to the policy and Code of Conduct (See Annexure 2) upon the commencement of employment.
  • Candidates will also have to sign a personal declaration stating any criminal convictions, including spent convictions. MAP reserves the right to rescind an offer of employment or terminate the employment of an individual, should any criminal background or dealings come to light at this or any other time that presents a threat to its audiences or reputation.
  • MAP will continue to monitor and ascertain the individual’s present aptitude, interest and sensitivity in working with children and/or vulnerable adults. And expect all staff to attend any trainings related to safeguarding that may be identified based on need.

All Map staff and volunteers have a moral and legal duty to do their utmost to ensure that children and vulnerable adults are protected from harm whilst engaging with MAP onsite and online. Through the implementation of this policy and effective monitoring of processes and procedures, MAP will strive to build and ensure a safe space for everyone. Towards this:

  • All MAP staff and volunteers have a responsibility to maintain appropriate standards of behaviour and to report poor practice.
  • MAP will seek to create an open culture, where transparent discussions of any issues or concerns may be raised.
  • All staff and volunteers must be aware of situations which may present risks and remain alert to recognising safeguarding concerns regarding children, and vulnerable adults, and to report any concerns and all incidents according to MAP procedures.
  • MAP will appoint a Designated Safeguarding Representative (DSR) to oversee and manage the day-to-day implementation, supervision and monitoring of the Safeguarding Policy in MAP. Even while the Board of Trustees will have the overall responsibility to oversee and ensure the policy’s implementation.
  • MAP will ensure the training and supervising of staff and volunteers so that safeguarding issues are understood, awareness of the policy exists and reporting mechanisms are in place.
  • MAP will ensure that incidents involving children and adults at risk are recorded and investigated appropriately.
  • All Staff and volunteers of MAP keep in mind and assess the risk factors with suitable mitigation suggestions while designing and conducting workshops, events and programmes for children and vulnerable adults and ensuring a safe environment for all.
  • An annual audit exercise is conducted to identify the level of responsibility for and contact with children and vulnerable adults; evaluate the risk of harm or abuse from incidents, if any; and to create appropriate strategies to manage any identified risks.

5.1 The Designated Safeguarding Representative:

The DSR will be responsible for drawing up MAP’s Safeguarding Policies and Guidelines, and ensure they are enforced, regularly reviewed and kept up-to-date. Additionally, they will:

  • Promote the importance of safeguarding across the organisation and establish mechanisms to communicate and raise awareness about safeguarding issues.
  • Act as first point of contact for all MAP staff and volunteers for advice if they are concerned about the safety and welfare of a child or adult.
  • Manage any allegations or concerns about abuse raised; as well as ensure incidents are dealt with and reported appropriately.
  • Support staff and volunteers after they have shared concerns about a child.
  • Ensure records of any concerns reported are maintained and stored securely.
  • Keep the executive committee and trustees up to date on safeguarding issues, providing reports and monitoring information on a regular basis.
  • Ensure that all MAP staff and volunteers, especially those working with public engagement, receive appropriate training and have an overview of basic safeguarding training for the organisation.
  • Contact statutory services if and when appropriate. The DSR may refer to the following external redressal mechanisms:
  1. Child Welfare Committee (CWC) of Juvenile Justice Board
  2. Child Helpline
  3. The Department of Women and Child Development

MAP’s Designated Safeguarding Representative is Shilpa Vijayakrishnan, Head of Education and Outreach. (Contact: shilpa.vijayakrishnan@map-india.org)

5.2 Line Managers Responsibilities:

All of MAP’s line managers will:

  • Be familiar with MAP’s safeguarding policy and procedures and be able to guide any of their team members who are concerned about the safety and welfare of a child or adult, and connect them with the DSR.
  • Ensure all staff and volunteers are informed about the person to contact if they have a concern about the safety and welfare of a child or adult.
  • Ensure that all staff and volunteers know where they can find the safeguarding policy and procedures and communicate to them any changes in policy and procedures.

5.3 Transparency & Access:

  • All photography and record-keeping of information pertaining to children and vulnerable adults will follow a transparent system, and include the seeking of permission from suitable guardians, institutions or the children themselves. (See Annexure 4 for more on Photography & Film Making: Consent & Data Protection)
  • The disclosure of any personal information about children and vulnerable adults will be communicated to relevant employees, consultants, contractors, trustees, officers, interns and volunteers only, on a strictly need-to-know basis.
  • We recognise that MAP’s audiences, whether teachers, parents, carers or members of the general public, also have a part to play in helping us create and maintain a safe environment for everyone. MAP’s Safeguarding Policy will therefore be available on our public website, so that visitors have access to it.

5.4 Training and Education:

  • Training and education are essential to implementing the Safeguarding Policy. The DSR supported by Inclusion and HR representatives will ensure that training is provided to all MAP staff and volunteers to orient them with safeguarding policy and procedures, including training on behaviour guidelines for those in direct contact with children and/or vulnerable adults, and guidance on the acceptable and unacceptable sharing of information of children/vulnerable adults.
  • Opportunities for staff to learn about, recognise and respond to child abuse will also be available to all staff and representatives.
  • As and when required, depending on any amendments made to the Safeguarding Policy, the DSR will ensure that further training is given to all consultants, staff and personnel.
  • Periodic refresher courses for staff, volunteers and board members will be organised.

5.5 Behaviour Protocols:

  • Any of MAP’s staff and volunteers will be fully informed of MAP’s Code of Conduct. This provides guidance on appropriate behaviour and working safely with children and adults. (See Annexure 2)
  • This guidance will not only help to protect children and adults, but will also help MAP’s staff and volunteers to identify any practices which could be mistakenly interpreted and perhaps lead to false allegations of abuse being made. Safer working practices will help reduce the possibility of anyone using their role within the organisation to gain access to those who are the most vulnerable in order to abuse them, since staff and volunteers will be expected to report any breaches of this code by any others working for or on behalf of MAP.
  • If in doubt, please consider how an action may be perceived rather than how it may be intended.
  • MAP recognises the opportunities and challenges technology brings to those working with children and adults. We advocate applying the same principles, expectations and standards for interacting and communicating with children and adults online as in other areas of practice.

5.6 Communications with and about Children:

MAP believes that all children have the right to speak and be heard. Any of MAP’s staff and volunteers who have direct contact with children or vulnerable adults will refrain from acting in any way that intends to embarrass, shame, humiliate or degrade a child. This includes using abusive language, corporal punishments, or threatening. [N.B. this list of examples is not exhaustive]

Further, they will refrain from discrimination on the basis of race, culture, age, gender, disability, religion, sexuality, or any other markers, and ensure that at-risk children receive equal opportunities for participation.

All publications and content on the MAP website that includes images and text related to children and vulnerable adults will not contain the following:

  • Manipulated or sensationalised text and/or images
  • Discriminatory and degrading language
  • Images in which children are inappropriately clothed
  • Personal information about children

In addition, all information relating to children is limited to those members of staff who need to know and will be treated as confidential.


6.1 Recognising Concerns:

MAP staff and volunteers may, at times, have to respond to concerns about the welfare and safety of children and adults. This could include actual or alleged harm. Alternatively, a child or adult may inform a member of staff of their abuse directly.

MAP staff and volunteers are expected to remain alert to signs of abuse and neglect. A concern about the safety of a child or vulnerable adult may arise because:

  • A child or adult tells you.
  • A child’s or adult’s appearance displays signs of abuse or neglect, including injuries.
  • Their behaviour is inappropriate and gives cause for concern.
  • You witness someone being harmed by an adult or another child.
  • Someone reports their suspicions about a child or adult being abused.

6.2 Raising Concerns:

Allegations may concern one or more children or adults. It can be about any child or adult, including visitors, MAP’s volunteers, staff, donors, patrons, interns, researchers, freelance contractors and trustees.

A safeguarding allegation towards MAP staff, volunteers or freelancers/contractors may be made where they have:

  • Behaved in a way that has harmed, may have harmed or might lead to harm of a child, young person or vulnerable adult.
  • Possibly committed or are planning to commit a criminal offence against a child, young person or vulnerable adult.
  • Behaved towards a child, young person or vulnerable adult in a way that indicates they are or would be unsuitable to work with children, young people or vulnerable adults.

6.3 Reporting Concerns:

Evidence indicates that abuse which takes place within an organisation is rarely a one-off event. It is crucial those involved in MAP are aware of this possibility and that all allegations are taken seriously, and appropriate action taken.

6.3.1. All witnessed, suspected or alleged violations of the Safeguarding Policy must be immediately reported to the Designated Safeguarding Representative, who will record and act on these in a confidential manner in accordance with the standardised process developed by MAP and the best interests of the child or vulnerable adult in question. All reports of child abuse will be treated as serious, whether they are made by an adult or a child.

6.3.2. The DSR should be informed of situations even if it is unclear if the allegation constitutes abuse or not, and the action to be taken is not obvious. The DSR will consider who else needs to be informed bearing in mind the need to maintain confidentiality.

6.3.3. If the concern is about the behaviour of the DSR it can be reported to a member of the Executive Committee directly.

The Executive Committee at MAP is composed currently of:

Abhishek Poddar, Founder (apoddarmap@gmail.com)

Kamini Sawhney, Director (kamini.sawhney@map-india.org)

Nathaniel Gaskell, Director of MAP Academy (nathaniel.gaskell@map-india.org)

6.4 Reporting Process:

6.4.1. The DSR will require a written account from staff, volunteer or line manager and a summary of any available additional information including the names and addresses of any potential witnesses using the Safeguarding Incident Report Form (see Annexure 3). The physical document should be signed and dated, and any concern raised online should include a line of acknowledgement in lieu of a signature from the sender as follows: “I (inert name), certify that the above facts are true to the best of my knowledge and belief. (Insert date)”

6.4.2. If a child or adult is at immediate risk of harm, intervene or act immediately. Else, notify the DSR within one working day. If the DSR is unavailable for any reason, contact someone from the Executive Committee.

6.4.3 It is acknowledged that feelings generated by the discovery that a member of staff or volunteer is, or may be abusing a child or vulnerable adult, will raise concerns among other staff or volunteers, including the difficulties inherent in reporting such matters. However, it is important that any concerns for the welfare of a child or vulnerable adult should be reported and acted upon immediately.

6.4.4. MAP will fully support and protect any member of staff or volunteer who, in good faith, reports their concern that a colleague is, or may be abusing a child or vulnerable adult. No penalisation will be incurred for the raising of a complaint.


MAP, in accordance with the law of the land, will take appropriate action to protect any at-risk children/adults in question from further harm and others in the organisation during and following an incident or allegation. The relevant contact details for child protection services, local social services department, police, emergency medical help and help lines will also be readily available and easily accessible.

7.1. Recording of Safeguarding allegations:

Any allegations should be recorded on the Safeguarding Reporting Form (See Annexure 3). The form can be completed by the person reporting the concern, the line manager or the designated person. However, it is the DSR’s responsibility to ensure it has been completed and the DSR will make any required referrals and consultations post assessment, keeping confidentiality in mind.

  • To be as helpful as possible the information should include:
  • The nature of the allegation or concern
  • A description of any injuries
  • The individual’s account, if they can provide one, of what has happened and how any injuries occurred
  • Any times, dates, or other relevant information (However, do not delay reporting the matter by trying to obtain more information)
  • A clear distinction between what is fact, opinion, or hearsay

Access to all safeguarding concern records (physical and electronic) will be strictly controlled and limited to people in named roles who either need to know about the information in those records and/or who manage the records/files. Physical records will be maintained for a maximum of 10 years. Electronic records will be maintained for a maximum of 25 years.

7.2. Ramifications of Misconduct

MAP has a zero-tolerance policy of child abuse. We will immediately suspend the services of any consultant, employee, adviser, trustee, board member, intern or volunteer in situations where there are concerns about their behaviour towards children and vulnerable adults, pending the outcome of an investigation. MAP reserves the right to take any disciplinary action against any of the above who have been proven guilty in an investigation, which may include reporting the incident to the police.

7.2.1. The fact that a member of staff tenders their resignation or ceases to provide their services will not prevent an allegation/concern from being followed up in accordance with these procedures and a conclusion reached.

7.2.2. There may be circumstances where allegations are about poor practice rather than child abuse but, where there is any doubt, the DSR will seek advice from the Trustees on the need for a disciplinary enquiry.

7.2.3. Investigations will be dealt with quickly, fairly and impartially. The concerned individual should be informed about the allegation or concern as soon as possible.

7.2.4. Every effort will be made to ensure that confidentiality is maintained for all concerned and to protect the integrity of the investigation process.


MAP recognises the opportunities and challenges technology brings to those working with children and adults. We advocate applying the same principles, expectations and standards for interacting and communicating with children and adults online as in other areas of practice, maintaining personal and professional boundaries in their communications and contacts with children, their families and adults.

8.1. MAP expects all staff to adhere to the following at all times:

  • When communicating with children and vulnerable adults online, observe the same rules of behaviour as if speaking with them in person; that is by being polite, respectful, not swearing or saying anything (using the written word, images or icons) that could be regarded as sexual innuendo, bullying or discrimination.
  • Always maintain professionalism in your communications online and on mobile devices.
  • MAP equipment (including computers, laptops, mobile phones, tablets, notebooks, etc) must not be used to view, download, create or share (with colleagues or children) illegal content including abusive images of children.
  • Contact with children online should only be with the knowledge and approval of your line manager and strictly for MAP work purposes only. The DSR should additionally be made aware of any role or project that includes contact with children via MAP online channels.
  • Refrain from communicating with children via any personal social networking sites (such as Facebook, Instagram and Twitter), ask to become an online friend/contact of a child or add/allow a child to join their contacts/friends list on personal social networking profiles.
  • Never seek to befriend a child, a vulnerable adult or their family online whom you have met through work for any purpose whatsoever including for the purpose of developing a personal and/or sexual relationship.
  • Never encourage or initiate personal communications with children including phone calls, texts, emails or social media exchanges, unless this is part of official MAP business. In such instances, where these communications form part of a role or a project, line managers must be marked on all written communications and kept informed of any additional conversations via email for record.

8.2. If staff identify online concerns – be they about illegal online content or suspicious behaviour by another adult online – then they must follow MAP’s procedures for reporting those concerns. (See sections 6 & 7)

8.3. Care must also be taken to ensure that both adults and children’s confidentiality and privacy is maintained, and that any data collected online is handled and disseminated on a need to know basis only. Individuals must be confident that information held about them by MAP will only be disclosed to others either with their consent or when there is an imperative safeguarding concern or legal duty to do so.

8. 4. The collection and storage of information by MAP online will be in line with GDPR regulations (European General Data Protection Regulation 2018) and MAP’s Privacy Policy.


MAP is committed to facilitating a safe and enjoyable experience for all those who visit the physical museum space, in particular children and vulnerable adults.

9.1 Unaccompanied child: When MAP staff or volunteers identify an unaccompanied child in the gallery space, or at large in the museum, it becomes their responsibility to ask and act accordingly to provide for the safety of the child. This must be reported to the DSR.

9.2 Educational Group Visits: For groups from schools or other organisations visiting for learning/access programmes, MAP staff who are coordinating with the groups will provide prior guidelines to the accompanying teacher/person-in-charge. If the MAP staff identify any concern about a visiting child or vulnerable adult, this must be brought to notice of both DSR of MAP and the person-in-charge at the concerned school/organisation.

9.3 Programmes/Events:

  • All programmes and events that may potentially include children or vulnerable adults amongst its audiences, will take their protection into account when being conceptualised.
  • When programmes/events are being specially devised for children or vulnerable adults, MAP’s staff will carry out a risk-assessment that includes a review of content, process, requirement of adult supervision, photography, etc.
  • In all cases where a safeguarding concern is raised in the risk assessment it should be discussed and managed with the DSR.

9.4 Lost Children/Vulnerable Adults:

The purpose of this procedure is to ensure lost children or vulnerable adults in the museum space are safely reunited with the responsible adult that they were visiting with. For the safety of the child/vulnerable adult, it becomes the staff’s responsibility to ensure that the child/vulnerable adult is reunited with the appropriate adult. Staff should also be sure to document the details of the lost individual and their guardian in the space for records, should they in any way be later needed.

When a lost child/vulnerable adult is found:

  • staff must stay with them.
  • seek the help of a colleague immediately so that they are not alone with them.
  • take down the information of the responsible adult they are visiting with – name, description, as much information as possible. (This can include age, physical description and relationship to the adult in question)
  • inform security, the Reception Desk and take them to a meeting room at the offices or the research centre, based on availability.
  • inform the DSR; and if for some reason they cannot be reached inform either a line manager or the director.
  • if a name is provided, the adult’s name may be announced upon the PA system with a request to approach the Reception Desk. The child/vulnerable adult’s name must not be announced.
  • if a vulnerable adult appears confused and do not know who and/or where they are staff can ask the person if they can check their bag/coat pockets for identification as long as two members of staff are present at all times.
  • security staff will conduct a physical search and use the CCTV system to find the accompanying adult, going by the description provided.
  • If no responsible adult comes forward or there are doubts regarding the identity of the adult claiming the child or at-risk adult, the same must be communicated to the DSR.

When an adult reports a lost child/vulnerable adult, MAP staff will:

  • take the full name and description of the missing child/vulnerable adult, as well as details as to when they were last seen.
  • inform the security supervisor who ensures that security at the gate and CCTV stations are immediately alerted.
  • direct the adult to wait at the Reception Desk.
  • take the help of the security team to physically search the premises while a CCTV survey is simultaneously undertaken.
  • if the child or vulnerable adult is not found with 30 minutes, the incident must be immediately reported to the DSR. And if for some reason they cannot be reached, either a line manager or the director without fail.
Annexure 1: Children & Adults with Disabilities

As part of MAP’s vision towards building a 360° inclusive space for art, dialogue and conversation, MAP’s programming will also include proactive outreach towards young and adult audiences with disabilities. An emphasis on ensuring their rights are equally protected, forms part of MAP’s Safeguarding Policy.

Need for a special annexure:

Disabled children and adults are particularly vulnerable to abuse.

Special measures:

In light of the particular contexts of vulnerable children and adults, and the greater risk of abuse, concerns need to be taken seriously and organisations need to be proactive to prevent abuse from taking place. Practical steps include:

  1. Emphasising non-discrimination
  2. Actively listening to the views of vulnerable children and adults
  3. Providing reasonable accommodations for access and engagement wherever and whenever possible
  4. Including disability issues in different programmes and within the broader context of the museum environment Annexure 2
Annexure 2: Code of Conduct

MAP upholds the principle that the welfare of our visitors is paramount and that all individuals whatever their age, disability, race, ethnicity, religion or belief, sex, gender identity or gender expression, sexual orientation, marriage or civil partnership, or any other equality characteristic have the right to protection from abuse.

This document outlines the behaviour expected of all MAP employees in any capacity, its trustees, board, patrons, volunteers, researchers, interns, and freelancers/contractors in respect of their work and contact with children and adults.

This guidance will not only help to protect children and adults, but will also help all MAP staff and volunteers to identify any practices which could be mistakenly interpreted and perhaps lead to false allegations of abuse being made.

Remember that safeguarding is about keeping staff safe as well as children and other adults. Never act in a way that could be misconstrued or put yourself in a potentially vulnerable position. If in doubt, always consider how an action or activity may be perceived as opposed to how it is intended.

You should:

  • Respect the rights, dignity and worth of each and every person and treat each equally within the context of the museum.
  • Place the well-being and safety of each visitor above all other considerations.
  • Work with children and vulnerable adults in an open and transparent manner.
  • Develop an appropriate working relationship with each visitor based on mutual trust and respect. Ensure that the activities you direct or advocate are appropriate for the age, maturity, experience and ability of the child or vulnerable adult.
  • Watch your own language and tone of voice. Ensure all communications with and about children and vulnerable visitors are appropriate in their tone. Attitudes and language all require care and thought. The use of swear words in the presence of children, even if not directed at them, is never appropriate.
  • Approach any visitor apparently in distress and ask if you can help.
  • Communicate the details of any lost children or vulnerable adults to the appropriate central point. Keep any lost children in a public area where they can clearly be seen.
  • Ensure that whenever possible there is more than one adult present during activities with children, young people and vulnerable adults. The adult present may be a colleague, a teacher, parent or caregiver. Avoid unobserved situations of one to one contact with a child or vulnerable adults, or at least try to restrict it for short periods of time and then only when absolutely necessary, e.g. if a teacher takes another child to the toilet.
  • If known in advance, seek a parent’s permission if a child or young person is to be seen on their own. Another adult must be nearby and the child must know this.
  • Respond warmly to a child who needs comforting but make sure there are other adults around.
  • Administer any necessary First Aid with more than one adult present except in the rare situation of serious injury where any delay in providing urgent first-aid pending the arrival of medical aid would be harmful to the child or vulnerable adult.
  • Support colleagues in times of need, and be prepared to call out any suspicious activity by other unknown persons.
  • Ensure that the focus of your relationship with a child you have met through work is always on work. The aim should never be, or become, to develop the relationship into a long-term friendship.
  • Ensure that dangerous and unacceptable behaviour by a child or adult is handled appropriately.
  • Ensure that children and young people know who they can talk to if they need to speak to someone. Display the Child Line telephone number in a prominent place where children & young people can see it. Child Line Number: 1098
  • Be mindful of keeping yourself safe. Never act in a way where your behaviour can be misconstrued or misinterpreted to put you in a vulnerable spot yourself.

You should not:

  • Use physical punishment to discipline children.
  • Invade a child or vulnerable adult’s privacy whilst washing or toileting.
  • Be sexually suggestive about or to a child or vulnerable adult, even in jest.
  • Scapegoat, ridicule or reject any child, young person or group.
  • Show favouritism to any one child, young person or group.
  • Use words that discriminate the children based on caste, community, gender, social and economic backgrounds.
  • Allow a child or young person to involve you in excessive attention seeking that is overtly physical or sexual in nature.
  • Allow or engage in inappropriate touching of any kind.
  • Permit abusive peer activities e.g. initiation ceremonies, ridiculing or bullying.
  • Allow unknown adults access to children. Any young audiences or vulnerable adults attending a scheduled programme should be released only into the care of proper guardians/carers.
  • Restrain a child, young person or vulnerable adult physically except in exceptional circumstances (e.g. to prevent injury, damage to property or the collections or to prevent theft). Even then, be careful to use only the minimum restraint necessary. All such incidents should be recorded.
  • Use foul or abusive language with any visitor nor engage in physical abuse or assault of any visitor. Never act in a way which may be perceived as threatening or intrusive; ask before you act.
  • Do things of a personal nature for children or vulnerable adults that they can do for themselves or that a parent/guardian/caretaker can do for them
  • Accompany a child or vulnerable adult to the toilet, or be involved in any required dressing or undressing (should that be part of any engagements).
  • Give out or solicit personal information including email, social network account details and mobile phone numbers to/from any child or young person outside of existing MAP protocols or a work context, as part of personal requests or to develop personal relationships. When personal information is shared within a work context, please ensure that your line manager is made aware of the same.
  • Give out information regarding children and at-risk adults.
  • Send out any illegal/inappropriate content in any form of words, images or video to children via written, mobile phone or email.

All members of MAP staff and its volunteers will be expected to report any breaches of this code by any others working for or on behalf of MAP by following the Safeguarding procedures outline in Section 6 & 7 of the MAP’s Safeguarding Policy.

Annexure 3: Safeguarding Incident Report Form

Annexure 4: Photography & Film Making: Consent & Data Protection

Photography & Film Making: Consent & Data Protection

MAP is committed to ensuring a transparent system of data collection and use, including any media related content.Consent must be obtained for all photographs, images, recordings or filming of children and vulnerable adults. The first principle is that anyone should be able to say no to having their photograph taken or to being filmed.

  • Consent must be obtained for all photographs, images, recordings or filming of children and vulnerable adults. The first principle is that anyone should be able to say no to having their photograph taken or to being filmed.
  • Consent can be obtained through the use of signage, the clear provision of information in marketing materials stating that filming, recording or photography will be taking place, or written forms.
  1.  Written consent is preferred – ensuring that consent is knowingly and freely given and the uses that MAP will make of the images must also be made clear to the individual.
  2. However, where it is not possible to obtain consent – perhaps due to the numbers of people involved – legitimate interests may provide an alternative lawful basis for taking photographs or filming an event. The individuals must be properly informed of the activity by having clear signage in place, explaining that photography and/or filming will be taking place. This could be backed up by clear information on an event invitation, or information on the web page relating to that event.
  • Written consent must be obtained for the use of images of children under 16 or vulnerable people.
  1. Where a child is under 16 consent can only be given by the child’s parent or an acceptable stand-in guardian (such as accompanying carer, teacher, head of the school, etc). If a young person is 16 or 17 and deemed able to understand the concept of consent they can give consent themselves.
  2. For vulnerable groups, do not presume that the person lacks the capacity to give consent. It is good practice to obtain the person’s consent and ask the person’s carer or legal guardian to countersign the consent form.
  • When using photographs and/or film, a child or vulnerable person’s last name should not be used, and any identifiable private details must not be shared.
  • Wherever possible, it is ideal for MAP’s digital team to carry out the photography, using MAP resources and devices. However, there might be situations where this might not be possible, exceptions might include:
  1. programmes in partner or participating institutions
  2. external partners/contractors who might wish to take photographs or film engagements
  3. lack of availability from someone from the MAP digital team, leading to facilitators (staff or volunteers) taking photographs or filming using personal devices

In such situations, any external contractors/freelancers/facilitators must be made aware of MAP’s Safeguarding policy and be willing to share the material for MAP’s records and review. Any internal MAP staff and volunteers will transfer all data to MAP storage and delete the same from their personal devices. MAP staff and volunteers will also comply with any additional safeguarding procedures of the institution or schools they might be conducting programmes at, including the wearing of tags, providing ID, or refraining from taking images/film without prior intimation.

  • MAP staff or volunteers will not share images of children and vulnerable adults (when their faces are visible or identifiable) outside of a work context, on their personal social media accounts or within personal networks.
  • Data storage: Images or video recordings of children and vulnerable adults must be kept securely, with restricted access to people based on need.